European Union External Action

EEAS Vacancy Notice Contract Agent FGIII – IT Officer/Network and telephony – Division BA.BS.3 – Information technology – EEAS Headquarters

27/05/2019 - 10:14
Contract agents

Deadline for sending application . Please send your Cv and cover letter to the BA.BS.3 Secretariat ( by 05/06/2019. 

We are:

The European External Action Service (EEAS) supports the work of the High Representative in defining and implementing an effective and coherent EU foreign policy. The EEAS supports her tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice President of the Commission with regard to her responsibilities within the Commission in the external relations field including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

The Division "BA.BS.3 – Information technology” is responsible for defining the Information and Communication Technology (ICT) strategy and delivering high quality ICT services to support EEAS objectives and activities, both in Headquarters and in Delegations. The scope of our activities is limited to unclassified and Restricted-UE information”.

In particular and amongst other things, we:

  • Provide the technological facilities and tools that EEAS services need to fulfil their mission (office automation, printing, e-mail, internet, applications, telephone, video-conference)
  • Build, support and operate the underlying ICT infrastructure including the EEAS data Centre facilities and the network
  • Provide effective support in the use of these services by the EEAS Staff
  • Promote new uses of information technology within the institution through the support for exploratory and innovative applications.

We propose:

A position of IT Officer inside the team involved with Network – Telephony – Audio-visual technologies.

We are seeking a highly motivated colleague

  • who will lead or participate in various projects linked with the technologies supported by the team and with the modernisation of the communications means (Internet access street; VOIP; Video Conferencing, interconnection of various technological platforms…)
  • who will supervise the work executed by external consultants in the domain of telephony.

Eligibility criteria:

 Candidates for this contract agent III post should:

  • (i) have passed a valid EPSO CAST in a valid FG for this post or
  • (ii) be registered in the EPSO Permanent CAST in a valid FG for this post

    have a level of post-secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three year;

    • have the capacity to work in languages of CFSP and external relations necessary for the performance of their duties. Knowledge of other EU languages would be an asset.
    • Be a national of one of the member States of the European Union and enjoy full rights as a citizen.


The candidate should have the following skills and knowledge (not exhaustive list):

  • Very good knowledge of networks technologies currently in use at EEAS (MPLS – routing – switching – cabling – vsat – IP - Firewalls)   
  • In depth knowledge an proven experience in :
    • Unify PABX OSBIZ systems (X3, X5 and X 8 series)
    • SIP to IP / SIP to ISDN / SIP to Analog – various devices and Mediatrix
    • Installation and  maintenance of Pabx in general
    • Large scale deployments of IP call centers
    • Installation and maintenance of videoconferencing systems
    • Working in Main Distribution Frame telephony cabling systems  
    • Billing systems for telephony
    • Managing external contractors
    • Collaboration between Skype for business and Unify PABX (this will be an asset)      

Candidates should also:

  • have strong drafting and analytical skills combined with sound judgement;
  • have the ability to communicate clearly on complex issues and the capacity to perform withaccuracy and in a flexible manner a diversity of tasks in a complex institutional environment;
  • have strong service attitude;
  • be fluent in English and in French (both orally and in writing);
  • be a flexible team player.


  • experience of working in a team in multi-disciplinary and multi-cultural environment;
  • experience in working with or within other EU institutions

would be considered as strong assets.


The successful candidate will be required to undergo security vetting if (s)he does not already hold security clearance to an appropriate level (EU SECRET), in accordance with the relevant security provisions.


Brussels, Belgium


Contract agent position (Function group III); renewable contract for a maximum duration of 6 years (with a valid CAST exam).

The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post.

The preselected candidates will be invited for an interview by a selection panel. The panel will recommend a shortlist of candidates for a final decision by the Authority Empowered to Conclude Contracts of Employment. The Authority may decide to interview the candidates on the final shortlist before taking this decision.

Post available from:  01.07.2019  

Interviews will be scheduled in June  2019 – probably week 25/26 .

Deadline for sending application . Please send your Cv and cover letter to the BA.BS.3 Secretariat ( by 05/06/2019. 

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