On 10th of June 2021 an opening ceremony took place for the new modern Public Services Center (PSC) in Dekhkanabad district of Kashkadarya region, which is one of the remote areas of the country. This Center is established in partnership with the Public Services Agency, UNDP and the European Union.
Ambassador of the European Union to Uzbekistan Charlotte Adriaen took part at the opening ceremony, where she particularily pointed out: "The global pandemic has clearly demonstrated to us how important it is to develop public services for all segments of the population: women, people with disabilities, especially from the most remote regions. It is necessary to develop the digitalization of public services everywhere. It also leads to transparency and speed in the provision of public services. The EU strongly supports and helps Uzbekistan in this direction."
The Center is one of the 7 centers, which were selected as pilot objects within the framework of the joint Project of the Public Services Agency under the Ministry of Justice of the Republic of Uzbekistan and UNDP in Uzbekistan: "Improved Public Service Delivery and Enhanced Governance in Rural Uzbekistan" funded by the European Union.
The new PSC is equipped with modern IT and communications technologies (servers, PCs, network and telecommunication devices, video surveillance devices, devices for user feedback, etc.), there is a comfortable waiting area for citizens and a modern air conditioning system.
During the construction of the building, special attention was paid to its compliance with modern urban planning standards and to the creation of the most comfortable conditions for citizens, particularly for people with disabilities. The new Center has an electronic queue system, an information kiosk, an area for e-services self-service, a children's playground, a buffet, a mini-library and free Wi-Fi. There are also information stands and posters to raise awareness among visitors about the various opportunities for self-service in receiving public services.
Most of the public services here, just as in other similar centers, can be obtained on an extraterritorial basis, that is, regardless of place of residence and stay.
The new PSC in Dekhkanabad provides about 157 public services and has a capacity of serving up to 100 people a day. In addition, the building houses the People's Reception of the President and the Reception of the Prime Minister for reviewing appeals from entrepreneurs.
In the near future, with the support of the joint project, the Center for Women's Support will also start operating in the Center, where women will be able to receive free consultations and assistance on starting and running a business, on legal issues, a psychological support and other types of assistance in social matters.
The center targets all segments of the population, including women with small children, people with disabilities of various groups, youth and elderly people. In Dehkhanabad, the district with a population of 147 thousand people, about 3% are people with disabilities. Of these, more than 400 people move around with the help of wheelchairs and 66 people are blind. To improve access to public services, the Public Services Agency, with the assistance of the joint Project, is equipping all new Public Service Centers, including the new PSC in Dehkhanabad district with ramps, handrails, as well as wheelchairs and other necessary conditions for people with disabilities.
In addition, within the framework of the joint Project, it is planned to assist in the introduction of Braille for the convenience of obtaining public services, conducting trainings for operators of Centers in serving people with disabilities and developing a dedicated tab for people with special needs on the online portal of public services.
The PSC in Dehkhanabad is the first center where a volunteering program will be implemented, which is aimed at involving volunteers in the work of the Agency and Public Service Centers to provide public services to vulnerable groups - people with disabilities, the elderly and women with small children. All volunteers took part in the trainings, which prepared them for interaction with people in the provision of public services in remote areas. Each volunteer will be equipped with the technical resources necessary to carry out their duties.
It is important to note that during the COVID-19 pandemic, to ensure the safety of citizens when receiving public services, all centers were equipped with electronic thermometers, hand sanitizers and instructions for observing quarantine restrictions inside the building.
Rimma Mukhtarova, Public Relations Specialist of the joint Project of the Public Services Agency under the Ministry of Justice of the Republic of Uzbekistan and UNDP in Uzbekistan
Tel.: (+99893) 501-74-01
Sevara Zakirova, Public Relations and Media Department of the Public Services Agency
Tel.: (+99899) 033-58-85