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European Union Office to Hong Kong and Macao

Contract Notice: Provision of IT Support - User support, technical and administrative assistance with ICT -EEAS/DELHKG/014-SER-FWC-2017

15/06/2017 - 11:21

Provision of IT Support - User support, technical and administrative assistance with ICT (Information and Communication Technologies)

The contractor must provide the human and material resources necessary to provide the IT support services in the non‑exhaustive list below:

  • end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles;
  • technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions;
  • administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching);
  • on call assistance related to ICT hardware, software and equipment.

The place of performance is Hong Kong.

Provision of IT Support - User support, technical and administrative assistance with ICT (Information and Communication Technologies)

The contractor must provide the human and material resources necessary to provide the IT support services in the non‑exhaustive list below:

  • end-user support (1st Level), according to ITIL (IT Infrastructure Library) principles;
  • technical assistance with ICT (information and communication technologies) software, hardware and equipment, including IMAC (Install, Move, Add, Change) actions;
  • administrative assistance related to ICT equipment (inventory, technical requirements for purchase of ICT equipment, training and coaching);
  • on call assistance related to ICT hardware, software and equipment.

The place of performance is Hong Kong.

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