Delegation of the European Union to Cuba

EEAS Vacancy Notice: Contract Agent FGIII – Communication and Information Systems Assistant - EEAS Headquarters - job n° 347905

28/05/2021 - 15:28
Contract agents

Please send your CV and cover letter (with your EPSO CAST number) via email to - Deadline for sending applications: 14/06/2021 at 18.00 (CET).

We are:

The European External Action Service (EEAS) supports the work of the High Representative in defining and implementing an effective and coherent EU foreign policy. The EEAS supports his tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity as Vice President of the Commission with regard to his responsibilities within the Commission in the external relations field including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

The Civilian Planning and Conduct Capability (CPCC) is the permanent structure supporting the Civilian Operations Commander. The Civilian Operations Commander is the overall commander at the strategic level of currently 11 civilian CSDP crisis management missions and provides strategic guidance and direction to the Heads of Mission. The Civilian Operations Commander reports directly to the High Representative for Foreign Affairs and Security Policy and through him to the Council of the EU. Under the political control and strategic direction of the Political and Security Committee and the overall authority of the High Representative, the Civilian Operations Commander ensures the effective planning and conduct of civilian CSDP crisis management operations, as well as the proper implementation of all mission-related tasks.

The Missions Operational Support Division (CPCC.4) is responsible for CIS, IT applications as well as logistics and procurement at Headquarters level. The Division manages the delivery of equipment to the 11 civilian CSDP Missions, ensuring that all the financial and legal rules are adherent to in the procurement and usage of such equipment. In this function, CPCC.4 also liaises with the civilian CSDP Warehouse located in Southern Sweden and managed by the Swedish Civil Contingencies Agency (MSB). Furthermore, CPCC.4 assists the civilian Missions in defining and managing their budgets with the relevant stakeholders (EU Member States and Foreign Policy Instruments). CPCC.4 is the contact point of the CPCC for the RELEX Working Group of the Council.

We propose

The position of Communication and Information Systems Assistant in the Missions Operational Support Division (CPCC.4) – contract agent FGIII as per article 3b of the Conditions of Employment of Other Servants of the European Union (CEOS).

We look for

The person to be recruited will work under the supervision of the Head of the Missions Operational Support Division within the CPCC.4. We are seeking a highly motivated colleague who is expected to perform the following tasks:

  • To support in the planning and implementation of technical aspect of CIS projects for central services for CSDP Missions in cooperation and coordination with other members of the team;
  • To configure and implement Mission Support Platform IT infrastructure in cooperation with other IT colleagues.
  • To implement all technical aspects of Mission Support Platform IT projects.
  • To perform tasks in coordination with consultants, external experts, and outsourced services in support of the development and maintenance of the Mission Support Platform IT Infrastructure.
  • To assist in the planning, support, repairs and installation of Mission Support Platform IT equipment in several locations including for desktop, laptop, printers and servers.
  • To advise the Head of Division and the Team Leader in IT and InfoSec on matters related to the information systems used within CSDP missions and the central IT infrastructure in Brussels.
  • To produce precise reports for the hierarchy concerning CIS issues and recommend improvements for future developments.
  • To participate in fact-finding missions and technical assessment missions.

Other specific requirements:

  • Assist in the overall implementation of IT Projects.
  • First and second level end-user support in Office 365 and Windows 10 environment.
  • Technical administration of the existing Azure data center and the future SharePoint online infrastructure.
  • Maintenance of end-user hardware and software.
  • Ethernet infrastructure, routers and switches configuration, cabling and maintenance.
  • Technical experience in designing and implementing IT centralized services based on public and private cloud solutions and virtualisation techniques, including installation and maintenance of server environments.
  • To undertake any other related tasks as requested by the Head of Division.

Legal basis

The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS). 1

The successful candidate will be offered a contract agent position (Function group III); renewable contract for a maximum duration of 6 years (with a valid CAST exam).

Eligibility criteria

Candidates for this contract agent III post should:

  •  (i) have passed a valid EPSO CAST in a valid FG for this post


  • (ii) be registered in the EPSO Permanent CAST in a valid FG for this post
  •  have a level of post-secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of three year;
  • have the capacity to work in languages of CFSP and external relations necessary for the performance of their duties. Knowledge of other EU languages would be an asset;
  • be a national of one of the Member States of the European Union and enjoy full rights as a citizen.

Selection criteria

  • After having fulfilled the above requirement, at least 3 years of relevant and proven full-time professional experience in Information and Communication Technology support and implementation;
  • Have experience on providing first and second level user support in Office 365 and Windows 10 environment (Training and/or certification in Microsoft technologies is an asset);
  • Have a good knowledge on Cloud Services (Azure, AWS, ...) and virtualization (VMware), if possible attested by relevant certification and/or training;
  • Good knowledge of client administration in Windows environments and demonstration of technical skills and hands-on experience in troubleshooting of related information systems issues;
  • Have a good experience in drafting technical procedures for the use and management of computer systems and networks;
  • Have a good knowledge in project management and ITIL standards (certifications are an asset);
  • Have a good knowledge of different products, services, technologies and commercial actors related to the IT sector and their possible applications in European public administrations.

Specific conditions of employment

The signature of the contract will be subject to prior favourable opinion of the Medical Service.

The successful candidate might be required to undergo security vetting if she or he does not hold already a Personal Security Clearance to an appropriate level, in accordance with relevant security provisions.

Equal opportunities

The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential.

Candidates with disabilities are invited to contact (link sends e-mail) in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1d.4 of the Staff Regulations.

Application and selection procedure2

Please send your CV and cover letter (with your EPSO CAST number) via email to

Deadline for sending applications: 14/06/2021 at 18.00 (CET).

Candidates shall draft their CV following the European CV form which can be found at the following internet address:

Late applications will not be accepted.

The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase.

The candidates who have been preselected will be invited for an interview by a selection panel. The panel will recommend a shortlist of candidates for a final decision by the Authority Empowered to Conclude Contracts of Employment. The Authority may decide to interview the candidates on the final shortlist before taking this decision.

Place of employment: EEAS Headquarters, Brussels, Belgium

Post available: as of 01/07/2021


Mohamed Tabit, Deputy Head of Division CPCC.4

Tel: +32 2584 3181



1 Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see

2 Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: ( and on the EEAS Intranet: (

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