Delegation of the European Union to Armenia

EEAS Vacancy Notice: Contract Agent FGIV – Job title: Strategic Communications Officer – MENA region – Task Force South

13/07/2020 - 11:19
Contract agents

Deadline for sending application: 10/09/2020 at 18.00 (CET). Please send your CV and cover letter (with your EPSO CAST number) via email to:

EEAS Headquarters job n° 265008

We are:

The European External Action Service (EEAS) supports the work of the High Representative in defining and implementing an effective and coherent EU foreign policy. The EEAS supports his tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity as Vice President of the Commission with regard to his responsibilities within the Commission in the external relations field including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

The EEAS Strategic Communications 2: Task Forces and Information Analysis Division (AFFGEN.7) provides strategic communication support in the implementation of EU foreign and security policy in related priority regions (Southern and Eastern Neighbourhood, the Western Balkans) by developing and implementing specific strategic communication actions focused on advancing EU policies, values, objectives and interests. The Division also plays a leading role in addressing disinformation and foreign manipulative interference by implementing the Action Plan against disinformation (JOIN(2018) 36 final) and relevant Council Conclusion, which outline and call for concrete actions to bolster EU capabilities to detect, analyse and expose disinformation and strengthen coordinated and joint responses between the Union and Member States.

The Division also conducts raising awareness campaigns about the harmful impact of disinformation and contributes to the development of effective policy responses in the EU and at the international level. It manages the EU's Rapid Alert System and works closely with other EU institutions and agencies to implement relevant policy initiatives tackling disinformation. The Division and its Task Forces contribute to effective and fact-based strategic communication and the strengthening of the overall media environment and civil society in the regions it covers.

The Division is seeking to recruit an experienced and dynamic communications professional to join its Task Force South working on the Middle East and North Africa (MENA) issues. The Task Force South works to enhance the EU's outreach and communication with the Arab World, devising communications campaigns to improve the understanding of the EU in the MENA region, working towards healthier information environments and support to media freedom and civil society. The team works closely with relevant policy divisions of the EEAS, in particular the divisions dealing with the MENA region, the European Commission (DG NEAR and other Commission DGs) and EU Delegations in the MENA region. It provides support to the EU Delegations, the EU’s political leadership, Spokespersons Services and Member State communications experts, also in communicating to European citizens and wider audiences. The successful applicant will report to the Team Leader of the Task Force and the Head of Division.

We propose

The position of the Strategic Communications Officer (Mena region) to be based within the EEAS Strategic Communications 2: Task Forces and Information Analysis Division (AFFGEN.7), Task Force South - contract agent FGIV as per article 3b of the Conditions of Employment of Other Servants of the European Union (CEOS).
The expert will be required to work closely with the relevant policy divisions of the EEAS, EU Delegations, relevant divisions of the other European institutions and services.

We look for

  • We are seeking a highly motivated colleague to assist/contribute to:
  • Develop communication strategies and campaigns that engage the audiences both on social media and on the ground;
  • Develop content, including in Arabic, to communicate the positive impact of EU policies and EU values and interests in the region;
  • Analyse the trends and developments in the information environment, provide recommendations and strategise responses;
  • Work closely with policy divisions to shape messages and communication content;
  • Work in coordination with the EEAS Stratcom Digital and Social Media Team to localise social media content for the MENA region;
  • Support the Press and Information Officers and Communication Coordinators in EU Delegations in the region in the production of content (including in Arabic) and material for their target audiences;
  • Develop communications campaigns and products which are tailored to the region and which promote the EU brand and positive narratives;
  • Contribute creatively to the development of video and television campaigns;
  • Manage budget and relationship with contractors for campaigns and events;
  • Strategic engagement with EU Delegations in the region: provide strategic guidance on communications strategies and activities, ensure information flows between the field and headquarters, distribution of materials and overall coordination;
  • Coordination with relevant institutions and service working on the region;
  • Support wider functions of the EEAS Strategic Communications Divisions AffGen.7 and AffGen.6.

Legal basis

The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS).1

Eligibility criteria

Candidates for this contract agent IV post should:

  • - (i) have passed a valid EPSO CAST in FG IV;
    - (ii) be registered in the EPSO Permanent CAST in FG IV
  •  have completed university studies of at least three years attested by a diploma;
  •  have the capacity to work in languages of CFSP and external relations necessary for the performance of their duties. Knowledge of other EU languages would be an asset;
  •  be a national of one of the Member States of the European Union and enjoy full rights as a citizen.

Selection criteria

Candidates should be able to demonstrate good knowledge and experience in the following areas:

  • Current political and cultural context in the MENA region and the EU's policies and positions towards these countries.
  • Communications and, possibly, public diplomacy (for instance strategic communication, media relations, campaigning, content production, marketing, online marketing, social media management and audio-visual content development).
  • Developing communications campaigns and communication strategies (also marketing, online marketing, social media management and audio-visual content development).
  • Minimum professional experience of three years in the relevant field is required.
  • Knowledge of EU institutions, EU external action and EU development and neighbourhood policies is a strong asset.


  • Linguistic skills: English and/or French is required. Thorough knowledge and fluency in Arabic is a strong asset.
  • Communications skills: Strong drafting skills; ability to write and produce communication products, news items, features and video scripts; Creativity; Capacity to work and communicate under time pressure in a multilingual international environment.
  • Intellectual skills: Solid analytical capability; ability to grasp problems quickly and identify solutions.
  • Interpersonal skills: Team player with the ability to coordinate with other teams and multiple stakeholders. Adaptable, with a 'hands-on approach' and willingness to work in a fast-paced and collaborative environment.
  • Computer skills: Microsoft Office software (Outlook, Word, Excel, PowerPoint) required. Good knowledge of the Adobe Creative Suite (Photoshop, Premiere, Illustrator) an asset.
  • Social media skills: Knowledge of Twitter and Facebook is important. Experience with social media analytics would be an asset.
  • Project management: Knowledge and experience of working with contractors/service-providers, developing terms of reference, managing a budget, following up on deliverables.


– experience of working in a team in multi-disciplinary and multi-cultural environment;
– experience in working with or within other EU institutions

would be considered as strong assets.

Specific conditions of employment

The signature of the contract will be subject to prior favourable opinion of the Medical Service. The successful candidate might be required to undergo security vetting if she or he does not hold already a Personal Security Clearance to an appropriate level, in accordance with relevant security provisions.

Equal opportunities

The External Action Service applies an equal opportunities policy.

Application and selection procedure2

Please send your CV and cover letter (with your EPSO CAST number) via email to:

Deadline for sending applications: 10/09/20 at 18.00 (CET).

Candidates shall draft their CV following the European CV form which can be found at the following internet address:

Late applications will not be accepted.

The selection panel will make a pre-selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post.

The candidates who have been preselected will be invited for an interview by a selection panel. The panel will recommend a shortlist of candidates for a final decision by the Authority Empowered to Conclude Contracts of Employment. The Authority may decide to interview the candidates on the final shortlist before taking this decision.

Place of employment: EEAS Headquarters, Brussels, Belgium

Interviews will be scheduled in October 2020.

The post is available

1 Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see

2 Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: ( and on the EEAS Intranet: (

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