Two new e-tools developed with the EU support to assist better governance in Armenia.
www.e-hotline.am provides a quicker response mechanism for complaints raised by citizens, organisations and other stakeholders. www.e-request.am helps to send applications, requests or complaints to state agencies and receive online answers.
On 9 February the Head of the EU Delegation to Armenia, Ambassador Piotr Świtalski participated in and spoke at the “E-Participation Tools in the Ministry of Justice” presentation event: ‘The main purpose of these activities is to help Armenians benefit in their daily lives; we are moving forward in that regard. For the European Union, this is a very pleasant occasion, as these projects put Armenia at the forefront of the international community in introducing these innovative tools’.