The project “Modernisation of Unified Service Operator’s System and establishment of on-line service portal for Government Services in the Republic of Armenia”, moves further along the road of e-services development in Armenia, aiming to develop a unified software platform for provision of Government services to citizens and business through the online e-gov.am portal and through unified service operator service centres. Within the framework of the project, existing and newly developed e-governance service systems are planned to be connected to the State service operator system, sso.am. It is planned that more than 20 existing e-governance systems will be connected to the sso.am system. The general interoperability platform (GIP) currently being developed under a previous EuropeAid project will provide the basis for the unified service operator system (USOS).
To enable effective provision of State and community services, the project has the following objectives:
Actions in Brief:
The results to be achieved by the project include a complete redesign and transformation of the sso.am Unified Service Operator System, with a developed unified Government services section of the e-gov.am portal serving as an on-line version of the unified system for provision of public services. Both existing and newly developed services will be available through USOS and the e-gov.am online portal. A digital transformation roadmap for State and community service delivery will be developed. This is a plan to make USOS available to delegated State and community services operators, and services accessible to all citizens and business. For the systems to function legally, draft amendments to legislation related to electronic operation of State and community services will be prepared and submitted to Government for implementation.
The specific results expected to be achieved by the project include the following:
Duration: 20/02/2020 – 20/02/2022
Total Project Budget: EUR 1,084,000.00
EU Contribution: EUR 1,084,000.00
Location: Yerevan, Armenia
Implementing Partners: Estonian e-Governance Academy, VXSoft Limited