FAQs

Questions

General Questions

1. What does the Export Helpdesk provide?

2. Do I have to pay?

3. Does the Export Helpdesk apply to services?

4. Can the Export Helpdesk provide lists of EU importers' names and addresses?

5. Where can I get information if I want to export my products to countries other than the EU?

Questions concerning sections

Requirements and taxes

6. Where can I get information on EU food law?

6.1 Can the Export Helpdesk provide import requirements of products imported into the European Union (food law, marking, labelling, etc.)?

6.2 Must food establishments in third countries, in order to be eligible for exports, be authorized by the EU?

6.3 Do you have some direct links where I can get a broad overview on how to export food products to the EU?

6.4 Where can I get a broad overview of the legislation applicable to organic products?

Import tariffs

7. How to find the Combined Nomenclature (CN) code of my product through the Export Helpdesk?

Rules of origin

8. Who are the beneficiaries of the Generalised System of Preferences (GSP)?

Statistics

9. What's the meaning of EUR 15 and EUR 25?

10. I would like to receive statistics information (figures) covering all European Union Member States exports to a specific region (e.g. Latin America), country by country (e.g. Colombia), product by product (e.g. coffee), is this possible through your web site?

11. In the Trade Statistics section, is the import value in euros based on a Free on Board (FOB) or a Cost, Insurance and Freight (CIF) value?

12. When consulting the imports of some commodities, "1000 kg" appears in the quantity and "1000 EU" in the import value. What does it mean?

13. What does "Import Supplementary Unit" stand for?

Market Place

14. Who can post an offer/request in the Market Place?

 

Answers

General questions

 1. What does the Export Helpdesk provide?

The Export Helpdesk is an online service provided by the European Commission to facilitate market for developing countries towards the European Union.

This service for exporters, importers, trade associations and governments, provides the following online:

 2. Do I have to pay?

The Export Helpdesk is a free online service available from any country in the world; you just need a computer with access to internet.

 3. Does the Export Helpdesk apply to services?

No. Our database is dedicated only to goods exported by developing countries. And it is not foreseen to extend it to services in the near future.

 4. Can the Export Helpdesk provide lists of EU importers' names and addresses?

No. The European Commission which provides the website of the Export Helpdesk is responsible for trade policy in the European Union but not trade promotion. However, if you are interested in exporting your products to the EU-market you have different possibilities:

 5. Where can I get information if I want to export my products to countries other than the EU?

In this case, the information you are seeking can be found by using the Market Access Database of the European Commission accessible at:http://madb.europa.eu/

Questions concerning sections

Requirements and taxes

 6. Where can I get information on EU food law?

Consult the following DG Health and Consumer links:

 6.1 Can the Export Helpdesk provide import requirements of products imported into the European Union (food law, marking, labelling, etc.)?

Yes, section requirements and taxes (http://exporthelp.europa.eu/thdapp/taxes/MSServlet?languageId=EN) will give the information. Filling in the input form (selecting a product, either with the CN code or with its name, choosing a country of origin and destination), you will get all kind of information concerning the required specific requirements (e.g. labelling, health control, etc.), the general requirements (e.g. freight insurance, packing list, etc.) and an overview of import procedures as well.

 6.2 Must food establishments in third countries, in order to be eligible for exports, be authorized by the EU?

For food of animal origin, in principle, only products from establishments that appear on a positive list approved by the Community can export to the EU. You can consult this list on http://ec.europa.eu/food/food/biosafety/establishments/third_country/index_en.htm.

For food of non-animal origin, it is in many cases sufficient that exporting establishments in third countries are known to and accepted as suppliers by importers of food into the Community. For consignments containing plants or plant products which are covered by the EU plant health acquis, the exporter must obtain a phytosanitary certificate issued by his competent national authorities.

 6.3 Do you have some direct links where I can get a broad overview on how to export food products to the EU?

You can find this information on http://ec.europa.eu/food/international/trade/index_en.htm

In particular, the following could be of interest:

 6.4 Where can I get a broad overview of the legislation applicable to organic products?

You can find specific information related to organic products by using section "Requirements and taxes" of our database and also by consulting the following link developed by DG Agriculture on Organic Farming: http://ec.europa.eu/agriculture/organic/home_en

Import tariffs

 7. How to find the Combined Nomenclature (CN) code of my product through the Export Helpdesk?

The Import Tariffs section enables users to get access to detailed information

concerning import tariffs and other measures that apply to a particular product.

Click on the 'Search' link, enter your product description and click the Search button.

If the product description is in the catalogue a Search Results page will open with a list of products and their respective codes.

If you could not find the product code, click on the 'Browse' link on the Import Tariffs Input Form and you find the description for your product listed in one of the 20 sections.

If you still do not find the code, we suggest applying for The Binding Tariff Information (BTI) of your product: (http://europa.eu.int/comm/taxation_customs/databases/bti_en.htm).

This BTI system is a key instrument for implementing the Common Customs Tariff. It is intended to make it easier for economic operators to get the proper classification of the goods in the tariff and statistical nomenclature.

If you could not find the HS product code using the BTI, please send an email to TAXUD DDS-TARIC: taxud-dds-taric@ec.europa.eu with an accurate product description.

Rules of origin

 8. Who are the beneficiaries of the Generalised System of Preferences (GSP)?

You can find information concerning GSP at the following link: http://exporthelp.europa.eu/hdlinks/gsp.cfm

You can find the list of the GSP beneficiaries countries in Annex I of Council Regulation 980/2005 at the following link: http://trade.ec.europa.eu/doclib/docs/2005/june/tradoc_123910.pdf

Statistics

 9. What's the meaning of EUR 15 and EUR 25?

EUR 15 means the European Union before its latest enlargement (the former 15 Member States) until 30 April 2004.

EUR 25 means the enlarged European Union (including the 10 new Member States) as from 1st May 2004.

In our database the figures are available from year 2000 on, either for EUR 15, EUR 25 and per Member State as well. In order to have statistics information before 2000, you should consult the EU Commission's Eurostat site: http://epp.eurostat.ec.europa.eu

 10. I would like to receive statistics information (figures) covering all European Union Member States exports to a specific region (e.g. Latin America), country by country (e.g. Colombia), product by product (e.g. coffee), is this possible through your web site?

No, this kind of data is not available in the Export Helpdesk. To search more information on EU external trade activities you should consult the database Comext, which is available to the public through the EU Commission's Eurostat site (http://epp.eurostat.ec.europa.eu). You can send your questions directly to Eurostat via the contact section of their homepage.

 11. In the Trade Statistics section, is the import value in euros based on a Free on Board (FOB) or a Cost, Insurance and Freight (CIF) value?

The import values are on a Cost, Insurance and Freight (CIF) basis.

 12. When consulting the imports of some commodities, "1000 kg" appears in the quantity and "1000 EU" in the import value. What does it mean?

You just have to multiply the figures of the table by either 1000kg (import quantity) or 1000 EURO (import value).

 13. What does "Import Supplementary Unit" stand for?

When available, " Supplementary unit" is another way to express the amount of imports depending on the type of goods:

"per liter" for wine,

"per item" for shirts,...

Please consult the "import tariff section" for having the supplementary unit to be used for a specific product.

Market place

 14. Who can post an offer/request in the Market Place?

The companies from developing countries (who are indeed the target group of our project) interested in exporting their products to the EU-market may post their offers (and/or requests) for products in the market place section. EU importers can post some requests. After analysis by the EH Team, these offers/requests are published. We do not publish any offer or request concerning services.

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